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Terms of Business - Clients

In commissioning iPoint Research Ltd (herein after called “the company”) to provide fieldwork services the client agrees to adhere to these terms and conditions.

Our price quoted is exclusive of VAT. Orders received from any EU member state other than the United kingdom will have the VAT element removed only upon receipt on a verified EU VAT number and only in accordance with any prevailing regulations set out by the United Kingdom Customs & Excise / Inland Revenue procedures at the time of invoicing.

All quotations are provided in GB Pound Sterling and must be settled in GB Pound Sterling unless otherwise agreed. Quotations are valid for 60 days from the date of quotation.


All projects will be invoiced on completion of recruitment.

New clients to the company will be subject to a formal credit check with an appropriate credit reference agency.

If a credit account is not made available then the client must settle 100% of the on receipt when the project is commissioned and before the fieldwork begins. Credit account approval is at the sole discretion of the company.

Projects above the value of £2,500 will be invoiced at 50% of the project fee on commission, which must be settled before the fieldwork begins.

Incentives and External Costs

All incentives are to be paid for by the client directly. If you require us to provide incentives payments these will be invoiced upfront and must be settled 5 working days before the fieldwork begins. We will charge a handling fee of 15% (20% for paying international incentives).

All venue hire to be paid by clients directly. Viewing facilities will invoice the client directly and will be subject to the viewing facility credit terms and conditions. If you require us to pay for venue hire there will be a 20% handling charge and this together with the venues costs will be invoiced upon commission and must be paid in advance before we can confirm the venue. In the event that a venue is cancelled then any cancelation fee levied by the venue will be deducted from the monies received together with handling fee prorata and the balance returned to the client.

Any additional costs such as printing of pre task and postage will be charged on at cost.

Invoices are payable strictly within 30 days of invoice date, unless specified otherwise on the invoice. 

Payments received after the payment due date will incur a fee of £50 + VAT. If the payment is not received within 30 days of the payment date the company reserve the right to charge a late payment fine of 15% of the outstanding invoice together with monthly accrued interest at the rate of 8% above bank of England base rate per annum from the due date of payment in accordance with Late Payment of Commercial Debts Regulations 2002.

If the client has any invoice queries you must notify us of these in writing by either recorded delivery to our registered office or by email to This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of the invoice date.

Payments should be made by direct bank transfer using Faster payments, BACS or CHAPS. Payments received via banker’s draft or company cheque will be subject to a processing fee of £30 per cheque. Payments received via credit card, debit card or PayPal will be subject to a processing fee equal to 10% of the payment amount or a minimum fee of £30.

On commission of a project it is the client’s responsibility to provide us with any purchase orders (PO’s) or accounts details as necessary for timely payment of invoices.

In the event of cancellation once the project has been commissioned the following charges will apply:

  • 100% project fee within 3 working days (72 hours) of the fieldwork
  • 30% of project fee plus direct costs incurred in all other instances
  • In the event of fieldwork being postponed once the project has been commissioned the following charges will apply:
    • 100% project fee within 3 working days (72 hours) of the fieldwork
    • 20% of project fee plus direct costs incurred in all other instances
    • In the event of fieldwork being postponed, if it is not re-booked within 21 days it will be treated as a cancellation and our cancellation charges will apply
    • If any additional costs are incurred in re-booking the fieldwork these will be charged on to the client

In the unlikely event that recruitment is not considered to be satisfactory for some reason a 100% back check will be carried out. If the results do not meet the recruitment brief, the liability of the company will be limited to the fieldwork recruitment / interviewing costs supplied and no other research costs. the company will not be liable for any other consequential cost however they arise.

The company will provide services as directed for the specific project we are contracted to undertake. You may utilise respondents for that project only as directed within the project brief. For any further use of any individual for other projects then you will need to seek the companies permission and agree a recontact fee for each use. Any attempt to approach any person or persons recruited for any other purpose other than the specific project they have been assigned to is strictly prohibited.

In the event that any person or persons are approached for any other reason, then unless immediately rectified the company may terminate any agreement, contract or undertaking to provide any services and the full fees quoted for any project will become immediately due whether the project is completed or not. Furthermore, you agree to pay a panel seepage fee, in addition to any other due fees, equal to four times the projects individual recruitment fee.

The company reserve the right to outsource some parts of the service to be delivered as and when required or necessary, such as sample purchase, scripting / questionnaire writing, data processing, analysis or even fieldwork, to ensure successful and timely completion of a project. If changes are made to a project after commission, iPoint Research Ltd reserves the right to charge an additional fee to cover any extra cost incurred.